(+52) 33 3650 0803 
FAQ
First of all, we want you to feel confident in browsing our Site and asking us questions. We strive every day to meet your expectations.
If you have any questions, in this section we present some frequently asked questions from our customers.
.How can I place an order?
You can place the order through our website and enter all your details, that way we will have your details without mistakes, or you can also call us and we will take your order by phone: (+52) 33 3650 0803 Guadalajara,Jal.Méx.
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Is there any extra charge for shipping?
Yes. We charge separately for shipping depending on where it is going. When the shipping method you chose is by parcel service.
Deliveries in the Mexican Republic are made from Monday to Friday from 9:00 a.m. to 6:00 p.m. without specifying a time and the parcel service table applies. We will send you the shipping cost via email or by phone Total at Checkout.
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Do you ship all products to the interior of the Republic?
Yes, we have coverage throughout the country.
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Do you have international shipping?
Yes, wherever our parcel providers are, our merchandise is there..
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When will the order arrive?
The time you should consider for the delivery of your order depends on the package you have requested, for shipments to the States of the Republic you should consider at least 3 business days.
We recommend that you place your orders well in advance to avoid any setbacks and you should consider that deliveries and shipments are not made on Sundays or holidays.
The delivery service for certain products is done through specialized parcel services and we are governed by their policies and restrictions to offer the service. If it is extremely important for you that the product arrives on a specific day, request a special quote to guarantee the delivery date.
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What happens if the person is not at the delivery address?
In the event that the person is not at the indicated address, the courier will contact you to schedule a second delivery.
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Can I cancel my order?
Yes. As long as you have not made the payment, it will be enough for you to inform us. If you have already made your payment and it was in cash, deposit or bank transfer, we can refund your money. We will contact you to define the method for the refund and yes, a 20% charge will be made for the cancellation.
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